When the world shut down in 2020, making therapy available online was required as an alternative to traditional in-person appointments. While it wasn’t a method I typically offered prior to this, I have since realised online therapy offers a lot of positives and it is possible to build a trusted relationship and provide meaningful and life-changing support. However, it does also have a few drawbacks so let’s look at both some of the pros and cons to therapy online.
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Pros:
Increased accessibility: This can work well for people with busy schedules, those who don’t want to get stuck in Auckland traffic, individuals in rural places or areas without adequate mental health support, as well as for people with mobility challenges. Being able to offer online sessions also enables me to offer sessions outside of usual office hours, providing more flexibility
Comfort: Sometimes being able to attend a therapy appointment from the comfort of your own home can feel less daunting and overwhelming
Lower cost: Online therapy can be more cost-effective due to less travel expenses and time commuting to and from appointments
Continuity of sessions: Sometimes circumstances like a minor illness or being away from the city would require an in-person appointment to be cancelled. However, online appointments enable the momentum of therapy to continue by not having to rebook at a later date.
Cons:
Reduced social cues: Due to only getting a snapshot of each other on screens, it’s possible that sometimes body language, facial expressions, or cues to speak are missed or misinterpreted. I do think it is possible to navigate this by acknowledging that it can happen and having an agreement to work through this and let each other know if this has occurred
Tech issues: Technical glitches, such as poor internet connection or software malfunctions, can cause disruption and occasionally frustration for both the client and the therapist. However, in-person appointments also have aspects that can be disruptive, such as accidentally being late to appointments and usually disruptions are able to be worked through without too much negative impact
The need for privacy: Privacy at home is also important so you can speak freely without concerns that someone at home can overhear you or will interrupt you. Often this can be managed by organising the household to go out or by playing some music in the hallway to muffle any sounds
It’s not for everyone: Online therapy may not be suitable for individuals dealing with severe mental health issues or crisis situations. In-person therapy may offer more immediate support and interventions necessary for these situations.
In summary, online therapy offers some drawbacks, but many positives. The suitability of online therapy ultimately depends on individual preferences and the nature of the issues being addressed. As with any form of therapy, research into finding a qualified and registered professional as well as ensuring a good therapist match are both necessary to ensure a positive and beneficial experience.
Alexis Kliem, Registered Psychologist
Author Alexis Kliem, Registered Psychologist uses a professional, warm, authentic, confidential and non-judgmental approach to work towards your goals and problem solve through any barriers that may get in the way. Alexis uses effective therapies such as Cognitive Behavioural Therapy, Acceptance and Commitment Therapy and Dialectical Behavioural Therapy. Alexis's services are neurodiverse and rainbow friendly 🌈
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